General Definitions. Please refer to General Definition in paragraph 2 of this warranty document.
Maintenance of Exterior Blinds
- FABRIC MAINTENANCE
Acrylic canvas fabrics are natural products whose appearance may change over time and in varying weather conditions. These changes, including waffling, veining and folding, are normal and consistent with the manufacturer’s specifications. lf the awning is retracted when wet, then extend the awning at the first opportunity to allow the fabric to dry so as to discourage the growth of algae, mildew or other fungal growth. Where Dickson Orchestra fabric has been fitted, this material has been treated with Sunacryl and Cleanguard which helps it retain its colours, resist fading and repel dirt. To maintain the appearance and life of the fabric, clean the fabric by brushing regularly with a soft, dry brush. Occasionally hose down with clean, cold water on sunny days.
Do not allow dirt, dust, grime, leaf litter and bird matter to remain on the fabric as these are mediums for bacterial growth. Rinse the fabric as soon as possible to remove foreign matter. For persistent stains, use a natural soap based mild detergent diluted in lukewarm water, then rinse. Do not use strong bleaches. For fibreglass or polyester based materials with a polymer coating, use a clear coloured cleaner such as Spray and Wipe. Be sure to test the effect of the cleaner on a discreet piece of the fabric to ensure the material is not stained or bleached by the product.
For difficult marks, fabric cleaners are available which can be sprayed on and wiped off with a clean rag.
- WIND AND RAIN CONDITIONS
Our Exterior Rollers, Pivot Arm and Folding Arm awnings will generally withstand wind up to around 35 km per hour.
Notwithstanding this suggestion, it is the responsibility of the customer to retract the awning in windy conditions.
We suggest that if the wind is gusty and it’s uncomfortable outside, awnings in particular should be retracted. Our products are not intended to be waterproof. Water will generally not damage an exterior awning or exterior roller blind fabrics however if you need to retract them when they are wet, they should be extended as soon as practical and allowed to dry.
We recommend wind or motion sensors on all external blinds.
- FRAME MAINTENANCE – POWDERCOATING
To maintain your warranty, please don’t allow dirt or salt to accumulate on the powdercoating(or fabric for that matter).
You should wash the powdercoating with mild detergent every 6-12 months. More often near the coast to prevent salt build up. Please avoid allowing things like paint, concrete, harsh cleaning materials, solvents etc to come into contact with your powdercoating or fabrics. If this occurs please rinse with cold water and mild detergent or natural soap immediately. Try to avoid water getting on or around your motors. We recommend the use of Silicone spray(not WD40) on your moving parts avoiding the fabric and motor. This should be done annually or as necessary.
- OPERATING SYSTEM, CONSERVATORY SYSTEMS and AWNINGS
A Sundream awning operates on a spring loaded tension system with drive tapes. Any repair to the operating system should only be done under the direction of Bliss Luxury Awnings Pty Ltd by an authorised and experienced technician.
- MANUAL OPERATING SYSTEMS
Exterior Rollers and Folding Arm Awnings may be fitted with a manual operating system. Crank handles are supplied to operate all manual blinds. If the operation becomes stiff or difficult try operating in the opposite direction to remove any adverse pressure. Also try using the handle perpendicular to the eyelet on the gearbox.
- REPAIRS AND MAINTENANCE
Repairs or service to your product should only be undertaken by experienced technicians. Repairs done by a party other than the Distributor or a technician approved by Bliss Luxury Awnings Pty Ltd may void the product warranty. For after sales service, the consumer should contact Bliss Luxury Awnings Pty Ltd.
Our products are designed to protect from the sun in calm weather. In strong winds your product should be retracted. Our products are not designed as wind breaks or shelters from rain with some exceptions.
Awnings should not be allows to hold water and please don’t hang anything from your Exterior Roller Blinds or awnings.
We recommend the use of wind, rain and motion sensors but these are not infallible and of course this does not apply to manual products. It is Highly recommended that products be retracted when unattended.
Your motor is usually pre-set and adjusted by your installer and does not require any adjustment by the consumer.
If your motor is used repeatedly in a short period, it will overheat and automatically cut out until it cools down. This is a normal function and a safety override on your motor.
Please avoid direct wetting of the motor. Also do not press the control buttons repeatedly as this may alter the preset limits on the motor. We recommend that you clean the spinner on your wind and remote sensors regularly.
WARNING: Extreme care is required when adjusting the arms on a folding arm awning. The arms have a high tension internal spring mechanism that can snap forward if inadvertently released from the back support bar or extruded aluminium front bar and can cause serious damage or injury if released. In particular do not adjust, release or undo the fixings connecting the arms to the back bar or front bar. Adjustments or repair to awnings should only be undertaken by experienced technicians recommended by Bliss Luxury Awnings Pty Ltd.
Extreme care is required with motorised products. Avoid water contact with motor systems and do not attempt to adjust the motor settings. Awnings should be operated (ie extended and retracted) at least every two months to maintain proper working order.
Warranty of Exterior Blinds
Subject to Clause 5, below, Bliss Luxury Awnings Pty Ltd warrants that the Goods shall be free from defects in material and workmanship for a period of five years from the date of invoice to the Distributor in the case of folding arm awnings, Exterior roller blinds and pivot arm awnings. Components supplied by Bliss Luxury Awnings Pty Ltd that fail during this period will be replaced or repaired at the discretion of Bliss Luxury Awnings Pty Ltd free of charge upon receipt of a purchase order from the Distributor and the return of the defective parts or goods to Bliss Luxury Awnings Pty Ltd.
This Warranty is limited to the replacement of the parts, with Blinds not being liable for costs incurred in returning the parts or goods, electrician’s and other trades costs, attendance at the site of the installed Goods or for any subsequent installation costs. The Warranty is based on Bliss Luxury Awnings Pty Ltd being provided, free of charge, clear access and a suitable, safe, work platform, if requested Bliss Luxury Awnings Pty Ltd or their agent/distributor, to assess any repair work required. Attendance at the site of the installed Goods to inspect the Goods pursuant to a claim under this Warranty is at the discretion of Bliss Luxury Awnings Pty Ltd – lf required by Bliss Luxury Awnings Pty Ltd, the goods are to be returned to Bliss Luxury Awnings Pty Ltd premises for inspection at the cost of the distributor. Any claims for replacement of Goods under this Warranty are to be made to Bliss Luxury Awnings Pty Ltd by the distributor that supplied the Goods to the consumer servicing the product, including replacement of parts supplied by Bliss Luxury Awnings Pty Ltd under this warranty, is the responsibility of the distributor.